Reception The reception should be close to the entrance with minimal internal and external noise. Reception desks should be two tier type to serve both standing as well as in wheel chair patients. The lower part of the two tier desk should have adequate knee space under it forwheelchair users. Top of the table/counter should be at a height of 750mm to 800mmfrom floor. There should be 750mm wide and 480mm deepknee space under the table/deskfor a person in wheelchair.The top should be at a height of 950mm to 1100mm for a standing person. Those persons who cannot stand for long, should be provided chairs to sit even while enquiring at the reception counter. Availability of loop system at the reception counter is useful for hearing impaired persons to facilitate those with hearing aids. The light on the reception counter should come from front of the receptionist. This helps in lip reading of the receptionist. There should be at least reasonable space for wheelchair mobility and turning in almost all parts of the centre. A Communication request form for Persons with hearing disability should be provided to persons with hearing problems. Waiting Area Waiting area inan accessible health facility should have: Open areas for wheelchair and scooteruse Adequate seating with at least some seatswith and without folding armrests which are useful fortaking support in getting up from the chair The layout that allows wheelchair user to remain in wheelchair but next to his or her companion whois sitting on a seat. For that, an adjacent wheelchair space of 1100mm width should be provided next to that seat. Upright seats with seat width 600mm and height 400-500mm Good lighting Notices writtenin large good contrast print and on a clear matt surface to reduce the glare Dual height drinking water sources Remote operated TV A reachable magazine rack Public pay phoneswith TTY Visual alarms along with auditory alarms Writing table or counter For a person on wheelchair there should be enough knee clearance and toe clearance spaces under the table or counter The space of 230mmheight above the finished floor surface is toe clearance and from 230mm to 800mm is called knee clearance space. The top of the table/counter should be between 750mm and 900mm high with knee space750mmwide and 480mm deep. Payment counter For a person in wheelchair, there should be knee clearance and toe clearance space under the counter The top of the counter should be at 800 mm to 900 mm height from floor to provide adequate knee and toe clearance spacefor a person in wheelchair. Knee space should be 750mm wide and 480 mm deep. Content of written material should be effectively communicated to persons who can’t read the material. The currency notes or coins should be handed individually and counted. Facility of payment using mobile apps should be provided If payment is made by cards, the cards should be given in hand of the person and should not be left on the counter. Washrooms The signs, symbols and pictograms for toilets are required to be at a height of 1500mm from floor. They should be in raised lines or figures that can be palpated or with Braille lettering. The door width should not be less than 900mm and the door should be opening with swing into the turning space in the toilet. Source : Ministry of Health and Family Welfare